At 11jj, we take the privacy and security of your personal data seriously. This Privacy Policy explains exactly what information we collect, how we use it, who we may share it with, and what rights you have as a player on our platform. Please read it carefully alongside our Terms & Conditions.
Six core principles that guide every data-handling decision we make at 11jj. Your trust is non-negotiable — here is what we stand behind.
All personal data stored by 11jj is protected using industry-standard encryption protocols. Your financial information and account credentials are never stored in plain text and are accessible only to authorised personnel with a legitimate operational need.
11jj collects only the minimum personal information required to operate your account, verify your identity, process transactions, and comply with our international gaming licence obligations. We do not collect data for data collection's sake.
11jj does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information is shared only where strictly necessary — with licensed payment processors, identity verification providers, and our regulatory authority.
Where 11jj relies on your consent as the legal basis for processing your data — such as for marketing communications — you can withdraw that consent at any time by adjusting your account notification settings or contacting our support team.
11jj's data handling practices are designed to comply with the requirements of our international gaming licence, which includes obligations around KYC (Know Your Customer), AML (Anti-Money Laundering), and data retention standards applicable to licensed operators.
You have the right to request a copy of the personal data 11jj holds about you, and to request corrections where that data is inaccurate or out of date. To exercise these rights, simply contact our support team with your account username and a brief description of your request.
This Privacy Policy is issued by 11jj (referred to in this document as "11jj", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at 11jj.pro. 11jj operates under an international gaming licence and provides services primarily to players based in Pakistan.
For the purposes of this Privacy Policy, 11jj acts as the data controller in respect of the personal information it collects directly from players via the platform. Where 11jj engages third-party service providers to process data on its behalf — such as payment processors or identity verification partners — those providers act as data processors under instruction from 11jj.
Data Controller: 11jj · Platform: 11jj.pro · Support Contact: [email protected]
This Privacy Policy applies to all personal data collected through the 11jj website, mobile browser interface, live chat support, email correspondence, and any related services operated under the 11jj brand. By registering an account on 11jj, you acknowledge that you have read and understood this Privacy Policy.
11jj collects personal data from players in the following categories. We collect only what is necessary for the purposes described in this policy.
When you create a 11jj account, we collect your full legal name, date of birth, residential address, email address, and your chosen username. This information is required to verify your identity, confirm you meet our 21+ age requirement, and set up your player account.
As required under our international gaming licence, 11jj may request copies of government-issued identity documents — such as your CNIC (Computerised National Identity Card), passport, or proof of address (such as a utility bill or bank statement) — to complete the Know Your Customer process. These documents are processed securely and retained only for the period required by our regulatory obligations.
11jj collects transaction data including deposit amounts, withdrawal requests, and the payment methods you use (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank). We do not store full payment credentials such as bank account passwords or mobile wallet PINs. Payment processing is handled by our licensed payment partners, who operate their own privacy and security frameworks.
We record your gameplay activity on 11jj, including game sessions, bet amounts, wager history, bonus usage, and win/loss records. This data is used to manage your account, resolve disputes, detect unusual activity, and support our responsible gaming obligations.
When you access 11jj, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type, time zone, and session timestamps. This data is used for security monitoring, fraud prevention, and improving platform performance.
If you contact 11jj support via live chat or email, we retain records of those communications. This helps us resolve disputes, train our support team, and maintain accurate account records.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration | Name, date of birth, address, email | Account creation, age verification |
| KYC / Identity | CNIC copy, passport, utility bill | Regulatory compliance, fraud prevention |
| Financial | Deposit/withdrawal records, payment method | Transaction processing, AML compliance |
| Gaming Activity | Bet history, session data, bonus usage | Account management, responsible gaming |
| Technical | IP address, device type, browser | Security, fraud detection, performance |
| Communications | Support chat logs, emails | Dispute resolution, service quality |
11jj uses the personal data it collects for the following purposes:
Marketing Opt-Out: To stop receiving promotional emails or in-platform notifications from 11jj, update your communication preferences in your account settings or contact our support team directly.
11jj processes personal data on the following legal grounds, depending on the nature of the processing activity:
11jj does not sell or rent your personal data to third parties. We may share your data in the following limited circumstances:
To process deposits and withdrawals, 11jj shares necessary transaction data with our licensed payment partners, including the operators of JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank integrations. These partners are contractually required to handle your data securely and in accordance with applicable financial regulations.
To fulfil our KYC obligations, 11jj may share your registration and identity document data with accredited third-party identity verification service providers. These providers are engaged solely for the purpose of confirming your identity and age, and are not permitted to use your data for any other purpose.
11jj may be required to disclose player data to its licensing authority or to competent law enforcement or regulatory bodies where required by law or where such disclosure is necessary to prevent, investigate, or prosecute fraud, money laundering, or other criminal activity.
The game studios whose titles are available on 11jj — including live dealer and slot providers — may receive anonymised or pseudonymised session data for the purpose of game performance monitoring and fairness certification. Identifiable personal data is not shared with game providers unless required for a specific dispute resolution process.
No Third-Party Advertising: 11jj does not share your personal data with advertising networks, social media platforms, or data brokers for the purpose of targeting you with third-party advertisements. Any marketing you receive from 11jj will be directly from us regarding our own platform and promotions.
11jj uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and understand how players interact with our site.
These cookies are strictly necessary for the 11jj platform to function. They enable core features such as logging into your account, maintaining your session, and processing transactions. Essential cookies cannot be disabled without impairing the basic functionality of the platform.
With your consent, 11jj uses analytics cookies to collect aggregated, anonymised data about how players navigate and use the platform. This information helps us identify areas for improvement, fix bugs faster, and optimise the overall player experience.
These cookies remember your settings and preferences — such as your preferred language or game lobby layout — so that you do not need to reconfigure them each time you visit 11jj.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the 11jj platform.
11jj retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and licensing obligations. In practice, this means:
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual player.
As a registered 11jj player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account username and a description of your request.
Response Timeframe: 11jj will acknowledge all privacy rights requests within 5 business days and will aim to fully resolve them within 30 days. For complex requests, we may require an extension of up to a further 30 days, in which case we will notify you in advance.
11jj employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While 11jj takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in a high risk to your rights, 11jj will notify affected players without undue delay and take all necessary steps to contain and remediate the incident.
11jj's platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21 and we have no intention of doing so. Age verification is a mandatory step in our registration and KYC process precisely to prevent minors from accessing our services.
Under 21 Policy: If 11jj discovers or has reason to believe that an account is being operated by a person under the age of 21, that account will be immediately suspended and all associated personal data will be handled in accordance with our child protection obligations, which may include deletion or referral to the relevant regulatory authority.
If you believe that a minor has registered an account on 11jj using false age information, please notify us immediately at [email protected] so that we can investigate and take appropriate action.
11jj reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or the services we offer. The date of the most recent revision is always displayed at the top of this page.
Where a change to this Privacy Policy is material — meaning it significantly affects how we collect or use your personal data — we will provide advance notice via email and/or an in-platform notification before the updated policy takes effect. For minor or clarificatory changes, we may update the policy without prior individual notification, and your continued use of 11jj following the update constitutes acceptance of the revised policy.
We encourage you to review this Privacy Policy periodically to stay informed about how 11jj protects your data.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how 11jj has handled your personal data, please contact our support team:
Email: [email protected]
·
Live Chat: Available 24/7 via the in-platform chat widget
For formal privacy complaints, please email us with the subject line
"Privacy Complaint — [Your Account Username]". We aim to
acknowledge all privacy complaints within 3 business days
and resolve them within 30 days.
If you are not satisfied with 11jj's response to a privacy complaint, you may escalate the matter to the data protection or dispute resolution authority designated under our international gaming licence. Details of the applicable authority are available on request from our support team.
Now that you understand exactly how 11jj handles your personal data, you can play knowing your information is protected. Join thousands of Pakistani players on Pakistan's most trusted online casino — for adults aged 21 and above only.